Hotels don't sell rooms or service. Guests buy unique experience from hotels as part of their business/leisure trip Remember the first day in your career, when you became in-charge and wanted to change the world one guest at time ... we enable that by providing technology and people as a service for you to touch the life of every guest that checks-in at your hotel(s).
STEP 1: Talk to us to learn more about this program. You get to learn what we learned from talking to hundreds of bay area frequent travelers. You also learn about the new innovative business models and services that are being created.
STEP 2: Talk to your friendly customers (frequent guests), whom you can trust for honest feedback. Ask them who'd be a good user for these type of service. Please, don't plainly give this away and force people to experiment. Talk to your management (if required).
STEP 3: Just like the old smartphone plans, that provide "talk minutes" as a unit of service, we provide "traveler minutes" as the unit of our service. Traveler minutes can either be pre-paid or pay-as-you-go (monthly). The time directly spent by any of our staff exclusively for your hotel guest in-person (at airport) or working on their requests via text (SMS) or phone call would be deducted from your 'Traveler minutes'. Choose how much 'Traveler Minutes' you need and what is each traveler maximum per day.
STEP 4: You could manually, send us the list of your guests (or guest loyalty levels) whom you want to add to this program, OR we could integrate with your PMS or other equivalent systems.
STEP 5: We provide weekly report on the minutes used, travelers benefited by the program. We also provide monthly report per traveler on their usage metrics.